FAQ

Bookings can be cancelled free of charge up until 48 hours prior to departure.

For private bookings, cancellations received more than 7 days before the booked start time will be refunded in full.

Cancellations received between 7 days and 48 hours before the booked start time will receive a 50% refund.

Cancellations received within 48 hours of the booked start time, or no shows on the day, will not receive any refund.

All mountain closures will be fully refunded.

We our proud to drive modern 11-Seater Mercedes Sprinter vans that include air conditioning, comfortable seating and Wi-Fi.

We offer pickups from select Queenstown hotels and various stops in the town center and along Frankton Road. During booking, enter your accommodation, and we’ll suggest the closest stop.

Our vans can accommodate a maximum of 11 people, ensuring a personalised and intimate group experience.

There is no age restriction for our tour’s, and it’s a wonderful opportunity for children to enjoy the stunning scenery and wildlife. However, please consider that the extended travel duration may pose challenges for babies and young children.

From Queenstown please allow approximately 12 hours and from Te Anau please allow approximately 8 hours.

Our first Queenstown pick up starts at 8:00AM, while our Te Anau pick ups will be from 11:00AM.

Unfortunately not, at this stage we just operate transfers, but we are more than happy to point you in the right direction.

Yes, our vehicles are able to store any ski and snowboard gear you  may have in a safe and secure fashion.